Find general information about DFS New Zealand here. We offer dutyfree & taxfree shopping, plus dutyfree allowances from our international airport stores & online shop.
General Information
What is my duty free allowance?
How safe am I shopping on your website?
How can I pay for my online purchase?
What currency am I charged in?
Is there a cut off time for purchasing online?
What do I need to do if my flight details change?
Where do I collect my duty free order from?
What if DFS is closed when I want to collect my online purchase?
Can I get my duty free delivered to my home?
What if I can't find the product I am looking for?
Can I purchase my duty free at one of your stores instead?
Can I process my Departure and Arrival orders together?
Can anyone purchase duty free?
What are the new security regulations for Liquids, Aerosols & Gels?
Can I order my duty free along with my partner's duty free?
Can I purchase more duty free if my children are traveling with me?
How do I know if the products are in stock?
How does the basket item counter and total work?
Are all your products genuine?
Where can I find a full list of terms and conditions for use of this website?
Where can I use my DFS $10 Off voucher?
What is my duty free allowance?
Tobacco: 200 cigarettes or 250 grams of tobacco or 50 cigars or a combination weighing not more than 250 grams.
Liquor: Six bottles (4.5 litres) of wine, port or sherry or 12 cans (4.5 litres) of beer. Plus three bottles (or other containers) each containing no more than 1125mls of spirits, liqueur, or other spirituous beverages.
Fragrance: Personal quantities of fragrances and cosmetics are additional to the above, although perfume concentrate is included in the General Allowances provision.
General: NZ$700.00 of other goods.
Please ensure that you declare your over allowances goods and remember that your Duty Free allowances relate to the country you enter - not from where you depart.
For more information about allowances in other countries please click here
How safe am I shopping on your website?
Our website uses a secure server for all credit card transactions. This means that your credit card information cannot be read even if it is intercepted. Our checkout page (where we accept your credit card details) is a secure page. All credit card information exchanged between our server and your web browser is encrypted, ensuring the complete safety of your payment details.
How can I pay for my online purchase?
We accept all major credit cards including American Express, MasterCard, Visa and Diners Club. At DFS we update our selections often to bring you the latest from the luxury brand you love. Please note that the availability of merchandise shown and prices can change without notice.
What currency am I charged in?
All prices shown on our website are in NZ dollars. Your credit card will be charged in NZ dollars. For foreign credit card holders your credit card provider will convert the transaction to your local currency at the current exchange rates.
Is there a cut off time for purchasing online?
Between the hours of 8.00am and 10.00pm orders must be received by DFS NZ at least 2 hours prior to your departure from or arrival in New Zealand.
During a public holiday in Auckland between the hours of 10.00am and 9.00pm orders must be received by DFS NZ at least 2 hours prior to your departure from or arrival in New Zealand.
Orders placed between the hours of 10.00pm (9pm on public holidays) and midnight will be available for collection at either your departure from or arrival in New Zealand after 12.00pm (Noon) on the day following your order placement.
Orders placed between the hours of midnight and 8.00am (10am on public holidays) will be available for collection at either your departure from or arrival in New Zealand after 12.00pm (Noon) on the day of your order placement.
If you wish to place an order with less notice than advised above, contact our Customer Call centre by toll-free phone on 0800-DUTY FREE (0800 388 937) to see if this is possible.
What do I need to do if my flight details change?
If your flight details change please contact our Customer Call Centre by toll-free phone on 0800-DUTY FREE (0800 388 937) if inside New Zealand and on +64 9 308 0700 if overseas. In the unlikely event that your arrival flight to New Zealand is diverted to another airport please make sure you have your arrivals sales docket stamped by New Zealand Customs when you pass through immigration. This will allow us to distribute the goods to you after you have arrived.
Where do I collect my duty free order from?
All duty free purchases must be collected at either Auckland international airport where you arrive into New Zealand or depart from New Zealand. To see maps to our collection points click here.
P.S. For customers with purchases made prior to 24th of June for collection on departure from
What if DFS is closed when I want to collect my online purchase?
Our Auckland and Auckland airport stores are open to meet all departing and arriving flights, whatever the time of day or night. Your goods will be ready for collection on the day that you have specified.
Can I get my duty free delivered to my home?
No. To receive the benefits of purchasing goods that are tax and duty free your order must be collected either once you have cleared Customs on departure from New Zealand or prior to clearing Customs on arrival into New Zealand.
What if I can't find the product I am looking for?
Our stores offer a selection of over 25,000 products however our website concentrates on only our top selling items. If you can't find what you're looking for please contact us by email to nzinternet@dfs.com or by toll-free phone on 0800-DUTY FREE (0800 388 937). We will be happy to advise you if we have the product in stock and how you can go about purchasing it.
What are DFS Stores opening hours?
DFS Galleria Customhouse
Cnr Customs & Albert Street Auckland
Tel: 0800 388 937
Open 7 Days 11am – 10pm
Can I purchase my duty free at one of your store instead?
Yes. You can visit any of the below store to purchase your duty free.
DFS Galleria Customhouse
Cnr Customs & Albert Street Auckland
Tel: 0800 388 937
Open 7 Days 11am – 10pm
Galleria store hours are subject to change without notice.
Six stores located at Auckland International Airport
Open for all flights
Can I process my Departure and Arrival orders together?
No. Since the flight details will be different for the departure and arrival orders you will need to complete two separate orders.
There are different rules for duty free shopping, governed by New Zealand Customs, applying to travelers departing New Zealand and travelers arriving into New Zealand. To avoid any breaches of these rules departures and arrivals orders need to be submitted separately.
Can anyone purchase duty free?
No. To purchase duty free or tax free goods, you need to be travelling internationally. To buy duty free goods from this website you must be flying into or out of Auckland International airport.
What are the new security regulations for Liquids, Aerosols & Gels?
New security regulations control what and how you can take Liquids, Aerosols and Gels on to international flights. To understand these regulations click here.
If you require further information please contact our Customer Call Centre on 0800 388 937.
Can I order my duty free along with my partner's duty free?
Yes. As long as the order is being picked up at the same time from the same location, then we can process orders for more than one person as a single order. Remember that each person will need to claim their own allowance when passing through customs.
Can I purchase more duty free if my children are traveling with me?
Duty Free can be purchased for all customers who are flying internationally and are over 18 years of age. Remember that each person will need to claim their own allowance when passing through customs.
How do I know if the products are in stock?
Our database is updated frequently to ensure that all the products on this website are always in stock. If an ordered item becomes unavailable after it is ordered, we will notify you as soon as possible offering substitutes or the opportunity to cancel your order.
How does the basket item counter and total work?
The basket item counter at the top of the page actually counts the number of different products, not the number of units in the basket.
Are all your products genuine?
We guarantee your purchases made from any DFS location around the world. DFS offers a quality 100% guarantee on all merchandise we sell. We will exchange, repair or accept the return of any merchandise with its original receipt. You can take comfort in our guarantee.
Where can I find a full list of terms and conditions for use of this website?
Please find the link at the bottom of our web page or click here.
Where can I use my $10 off Voucher?
You can use your $10 off voucher at DFS Galleria New Zealand.
$10 off Terms and Conditions.
Excludes electronics (including cameras), all tobacco products, Louis Vuitton, Prada, Christian Dior boutiques and selected luxury brands at Customhouse. This vouchermay not be used in conjunction with any other DFS Galleria discount, partner loyalty programme offer or promotional offer. Once voucher per customer. Only one voucher redeemable per purchase. Voucher may not be redeemed for cash. Conditions are subject to change.
Other useful Links
Ministry of Transport - Flysmart click here.
I have more questions.
If you still have unanswered questions, feel free to contact us by toll-free phone on 0800-DUTY FREE (0800 388 937) during office hours or email us at nzinternet@dfs.com
