Galleria Customhouse

Collection of DFS Galleria purchases at New Zealand International Airports

Departure Pick-Up

• After clearing Customs proceed to the DFS Galleria store

• Present your DFS Galleria email confirmation at the Pick-Up counter to collect your goods. (Note: collect your duty free goods before boarding your plane!)

Goods purchased will be held for 7 days only following flight date.



Arrival Pick-Up back into New Zealand

• On arrival, collect your Duty Free Goods at the DFS Galleria arrival store

• Present your DFS Galleria email confirmation

• Please collect your goods before you clear Immigration and Customs

• Please keep your email confirmation with your airline ticket do not place in your checked luggage. (Due to New Zealand Customs regulations, failure to pick-up will result in a refund only.)

Goods purchased will be held for 7 days only following flight date.

Auckland International Airport




Six stores located at Auckland International Airport Open for all flights


Auckland International Airport Arrivals Pick-Up



Auckland International Airport Departure Pick-Up

 
 
 
 

Flight Diversions

On arrival in New Zealand if your flight is diverted to an airport different to that stated on your DFS Galleria email confirmation, please proceed to Customs and they will stamp your docket. On returning to Auckland present your email confirmation at our store for collection of your order, or alternatively contact us on ph 0800 388 937. Failure to get your dockets stamped by Customs will result in a refund only.